Returns & Exchanges

At Bags Life, we take pride in curating the world's finest luxury handbags and accessories. Due to the exclusive, high-value nature of our curated inventory, we enforce a strict but transparent return policy to protect the integrity of our collection. Please review the following guidelines before finalizing your purchase.

1. Return Eligibility

We accept return or exchange requests strictly within 3 days of the verified delivery date. To qualify for an authorized return, the item must fulfill the following criteria:

• The item must be in its exact original condition: unworn, unaltered, and unwashed.
• All original packaging must be included: designer boxes, dust bags, authenticity cards, and care booklets.
• The Bags Life security tag must remain attached and untampered. Removal of the tag voids all return rights.

Note: Bags Life reserves the right to reject any return that shows signs of use, scent, or any form of degradation.

2. Final Sale Items

For hygiene and exclusivity reasons, the following are considered Final Sale and are ineligible for return or exchange:

• Items marked as "On Sale" or purchased during promotional events.
• Specially sourced items or private orders requested by the client.
• Items where the original manufacturer packaging has been discarded.

3. Authenticity Guarantee

We stand firmly by the authenticity of every piece we curate. If an item is proven to be inauthentic by a recognized and verified third-party luxury authentication service, we offer a 100% full refund, including all associated shipping fees. This guarantee is the foundation of our boutique.

4. Initiating a Return

To begin the return or exchange process, please follow these steps:

1. Contact us immediately via our Contact Page or message our verified Facebook channel.
2. Provide your order reference number, full name, and high-resolution photos of the item and its security tags.
3. Await formal approval from our Client Services team. Once approved, you will receive instructions on how to securely dispatch the item back to our Cebu hub.

5. Logistics & Shipping

Clients are responsible for all return shipping costs. Given the value of our inventory, we require the use of a trackable, insured shipping service. Bags Life is not liable for items lost or damaged during the return transit.

6. Refunds & Store Credit

Upon receipt and successful inspection of the returned item, we will notify you of the status of your request. Approved returns are typically processed as Store Credit for future boutique acquisitions, unless the return is necessitated by an error on our part (e.g., incorrect item shipped).

Thank you for choosing Bags Life for your luxury journey.